Boston Outlaw offers a 14-day return policy after the item has been shipped from our premises.
To be eligible for a refund or exchange within this period, your product must be:
- In the same condition as sold, with the original box and tag.
- You must have proof of purchase (The Order Number & Customer Name).
If for any reason you need to return a product outside of the 14-day period, please contact us at firstname.lastname@example.org.
HOW TO RETURN:
Navigate to our website (bostonoutlaw.com), and click on the support tab where you will find our Returns Form Page. Complete the online form with your details and we will get in touch with you once it has been received.
Once received and assessed by our team, and if suitable, your refund will be processed within 5 business days and funds will be returned to the Credit Card or PayPal account that was used for the original transaction. If you wish to exchange an item, we will organise this and dispatch your new item within 3 business days of receiving your return.
Please ensure you post back your returned item using a traceable/registered service, as Boston Outlaw will not be held liable for any lost packages. Remember to hold on to your tracking number to make sure the return package has arrived.
Boston Outlaw does not cover any return postage costs associated with domestic or international orders, all costs that are associated with returning items to us are the responsibility of the customer.
Please email us at email@example.com if you believe there is an issue with your product.